Effective Date: June 2, 2026
Company: AVID Services Inc.
Jurisdiction: State of Florida (Greater Tampa Bay Region)
Governing Law: State of Florida
1. Information We Collect and Process
AVID Services Inc. is committed to protecting the corporate privacy and digital security of business entities, facility managers, and commercial property owners utilizing our platform. We collect corporate names, commercial building addresses, facility points of contact, enterprise phone numbers, email addresses, and transactional billing details necessary to perform commercial trade assessments and execute emergency services. Because we operate strictly as a commercial service provider, we do not intentionally target, collect, or process consumer lifestyle profiling or personal residential data. All information gathered is explicitly utilized to manage your corporate account and dispatch field technicians.
2. Methods of Information Capture
We collect commercial and professional data across the following specific operational touchpoints: Digital Portals: Corporate information submitted through our contact forms, quote calculators, emergency service schedulers, and interactive trade resources at http://useavid.com. Direct Communication: Data provided during incoming phone calls to our 24/7 emergency dispatch centers, SMS tracking confirmations, corporate emails, and on-site physical property inspections. Automatic Digital Metrics: Non-identifying technical data captured automatically through analytical scripts, including server request logs, browser type profiles, and site navigation patterns to optimize our clean web layout.
3. How We Utilize Your Commercial Data
Your professional facility information is used solely to execute the critical services required to secure, maintain, and restore your commercial real estate assets. This includes routing emergency plumbing or restoration crews to your location across Tampa, St. Pete, Clearwater, and Bradenton; generating accurate structural project estimates; providing real-time text notifications regarding technician arrival windows; processing corporate invoicing; and distributing notifications regarding our upcoming commercial HVAC expansion. We do not sell, rent, or lease your data to independent marketing agencies, consumer profiling firms, or advertising networks.
4. Compliance and Data Sharing Boundaries
AVID Services Inc. restricts data sharing to trusted third-party partners who are essential to executing your physical scope of work or maintaining business compliance. This includes certified engineering firms, environmental testing laboratories, specialized trade subcontractors, secure payment processing gateways, and commercial insurance adjusters reviewing active restoration files. Additionally, data will be provided to law enforcement, municipal code enforcement, or state safety boards if required to secure mandatory building permits, structural variances, or code compliance certifications. All digital files are stored behind advanced network firewalls and enterprise-grade encryption layers.
5. Data Retention, Security, and Corporate Rights
We securely archive commercial project logs, moisture mapping readouts, structural inspection photos, and corporate accounting files for seven years to maintain absolute warranty compliance, tax alignment, and corporate accountability standards in the State of Florida. Corporate representatives and facility directors maintain the right to review the professional contact data we store, request correction of inaccurate point-of-contact details, or request operational restrictions on promotional business notifications. However, financial records, municipal permit histories, and active service contracts cannot be deleted due to statutory regulatory mandates governing commercial trade contracting.